SWEO is a customer support and AI-powered communication platform built for businesses that need centralized conversation management, knowledge bases, and intelligent automation.

The platform provides a unified dashboard for managing customer interactions across multiple channels, including live chat, email, and third-party integrations. It features an AI engine capable of handling customer inquiries, analyzing conversation topics, and generating insights from support data.

• Framework: Next.js 16 with React 19
• Styling: Tailwind CSS 4, Radix UI, shadcn/ui components
• Database: MongoDB, Appwrite
• AI: OpenAI API integration
• Payments: Stripe
• Communication: Twilio
• Rate Limiting: Upstash Redis
• Error Tracking: Sentry
• Deployment: Vercel

• Multi-channel inbox (live chat, email, messaging)
• AI-powered customer support agent
• Knowledge base management
• Contact and case management
• Conversation analytics and AI insights
• Outbound messaging campaigns
• Billing and subscription management via Stripe
• Embeddable chat widget (separate SDK package)
• Role-based access control with workspace management
• Kanban board for task tracking
• Document generation (PDF, DOCX)
• QR code generation for quick access

src/
  app/
    (landing)/     Landing pages
    dashboard/     Main application
      ai/          AI configuration
      analytics/   Usage and performance analytics
      inbox/       Unified message inbox
      contacts/    Customer management
      knowledge/   Knowledge base editor
      outbound/    Campaign management
      billing/     Subscription and payments
      settings/    Workspace configuration
    api/           API routes
    auth/          Authentication flows
    docs/          Documentation pages
    portal/        Customer-facing portal
  components/      Shared UI components
  config/          Application configuration
  lib/             Utilities and helpers
  types/           TypeScript type definitions
packages/
  widget-sdk/      Embeddable chat widget SDK

• Node.js 18+
• MongoDB instance
• Appwrite project
• API keys for OpenAI, Stripe, Twilio (as needed)

npm install

npm run dev

npm run build
npm start

npm test              # Unit tests (Vitest)
npm run test:e2e      # End-to-end tests (Playwright)

Copy env.example.txt to .env.local and fill in the required values for database connections, API keys, and service credentials.

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